• Weltweit
  • Shipping, Payment & Returns

    Delivery charges:

    Austria - AT:
    Delivery charge order value from 200,00 € *
    9,99 € * free of charge
     
    Netherland - NL:
    Delivery charge order value from 500,00 € *
    12,49 € * free of charge

    BE, LUX:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    25,99 € * 25,99 € *

    IT:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    12,99 € * 12,99 € *

    UK:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    13,90 £ * (depends on currency fluctuations) 13,90 £ * (depends on currency fluctuations)

    DK, FR:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    13,99 € * 13,99 € *

    CZ, PL, SK:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    19,99 € * 19,99 € *

    IE, GR, PT, RO, HU, BG, EE, LV, LT, MT, SI, CY:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    36,99 € * 36,99 € *

    Customs duties may apply, which may vary depending on the value of the goods and the contents of the package. These are to be paid by the buyer.

    For Switzerland (CH):

    Please use our swiss shop vinello.ch


    DHL 

    Returns

    At Vinello we want you to be completely satisfied with your order, our service and your shopping experience. If there is something you do not like, or you find that you have ordered the wrong wine, you have the possibility to return your order within 12 weeks. In this case you have to pay for the return shipping. 

    Modes of payment

    We attach great importance to a secure payment process during your order. All payment methods are transmitted securely using 128-bit SSL encryption.

    Afterwards you have the possibility to insure your order free of charge through trusted shops. Play it safe.

    Methods of payment

    Instant bank transfer
    IMMEDIATELY bank transfer - Very convenient. Simply pay as you are used to when shopping online. With your online banking data and maximum security via PIN and TAN. Thanks to a real-time transaction confirmation to the shop, an immediate dispatch of your ordered goods is possible

    Invoice
    You pay upon receipt of the goods. New customers have the possibility to pay on account, too. Billing is handled by PayPal.

    Prepayment
    You will receive our bank details by e-mail during the order process. As soon as the payment has been booked on our account, we will immediately send the goods to you.

    PayPal
    We will ship the goods, if available, as soon as possible. Your PayPal account will be debited when your order is completed. During the ordering process you will be directed to the PayPal site via an encrypted connection

    VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS
    We do not store credit card data and passwords. During the ordering process you enter your credit card details on a secure page. It is possible that you will be asked for your credit card pin in the 3D-Secure process. We offer you the possibility to choose between two providers for the processing of credit card payments:

    Mollie

    Paypal

    iDEAL
    Pay your purchase conveniently by direct bank transfer from your bank account. Your bank authorizes the amount in real time and debits the amount immediately. You will receive a confirmation that the payment has been made.

    Apple Pay
    Pay for your purchase with your Apple mobile device.

    Bancontact
    Bancontact is a secure payment method that can be used by consumers and companies with a Belgian bank account.

    ING Home’Pay
    Online payment method für Belgian consumers with an Ing Diba bank account.

    KBC/CBC Payment
    Online payment method für Belgian consumers with a KBC/CBC-Bank account.

    Belfius Direct Net
    Online payment method für Belgian consumers with a Belfius Bank account.

     

    General information
    In the course of representing our interests, we reserve the right to check your creditworthiness.
    All incoming orders will be processed immediately, all inquiries will be answered within two working days. We recommend that you print out all transaction data and the general terms and conditions and keep them in an easily accessible place.

     

     
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